tailieunhanh - Lecture Human resources management in the hospitality industry (2nd edition): Chapter 1 - David K. Hayes, Jack D. Ninemeier

Chapter 1 - Introduction to human resources in the hospitality industry. The learning objectives for this chapter include: Describe the travel and tourism industry and the hospitality segments within it, discuss how the human resources function relates to the management of hospitality organizations, identify specific HR responsibilities which are important in most hospitality organizations,. | Introduction to Human Resources in the Hospitality Industry Chapter 1 Learning Objectives Describe the travel and tourism industry and the hospitality segments within it. Discuss how the human resources function relates to the management of hospitality organizations. Learning Objectives Identify specific HR responsibilities which are important in most hospitality organizations. Describe priority challenges that impact HR activities. Explain the role of ethics in HR management. Overview of Hospitality Industry Hospitality industry: The range of for-profit and not-for profit organizations that provide lodging and/or accommodations including foodservices for people when they are away from their homes. Overview of Hospitality Industry Travel and tourism industry includes: Transportation services Hospitality industry Lodging Foodservices Others Destination businesses Overview of Hospitality Industry Human Resources (HR): The persons employed by a hospitality or tourism organization. Entry-level employees: Staff members who do not have supervisory or management responsibilities. Overview of Hospitality Industry Franchisor: The person or organization that owns a brand and sells the rights to using it within the requirements of a contractual relationship. Franchisee: The person or organization owning or leasing the property and building who purchases the right to use a brand name for a specified time at an agreed-upon cost and according to contractual agreements. Managing HR in the Organization Labor-intensive: The situation in which people rather than technology and equipment are used to provide products and services for an organization’s consumers. Human Resources Management (HRM): Processes used by a hospitality or tourism organization to enhance its performance by effectively using all of its staff members. Managing HR in the Organization Management process: The process of planning, organizing, staffing, supervising, controlling, and appraising organizational resources | Introduction to Human Resources in the Hospitality Industry Chapter 1 Learning Objectives Describe the travel and tourism industry and the hospitality segments within it. Discuss how the human resources function relates to the management of hospitality organizations. Learning Objectives Identify specific HR responsibilities which are important in most hospitality organizations. Describe priority challenges that impact HR activities. Explain the role of ethics in HR management. Overview of Hospitality Industry Hospitality industry: The range of for-profit and not-for profit organizations that provide lodging and/or accommodations including foodservices for people when they are away from their homes. Overview of Hospitality Industry Travel and tourism industry includes: Transportation services Hospitality industry Lodging Foodservices Others Destination businesses Overview of Hospitality Industry Human Resources (HR): The persons employed by a hospitality or tourism organization. .