tailieunhanh - Lecture Introduction to business information systems (3rd edition): Chapter 3 - Norrie, Nanjad, Huber

Chapter 3 - Managing and using data. After studying this chapter you will be able to understand: What are data, information, and knowledge? decision making and problem solving; databases: the primary data storage for organizations; business intelligence. | Chapter 3 Managing and Using Data © John Wiley & Sons Canada, Ltd. 3- WHAT WE WILL COVER • What Are Data, Information, and Knowledge? • Decision Making and Problem Solving • Databases: The Primary Data Storage for Organizations • Business Intelligence © John Wiley & Sons Canada, Ltd. 3- WHAT ARE DATA, INFORMATION, AND KNOWLEDGE? Data are raw unorganized facts, numbers, pictures, etc. Information is data that have been organized and made useful. Knowledge is created when experience and judgment are combined with information. © John Wiley & Sons Canada, Ltd. 3- LIFELONG KNOWLEDGE CREATION There are two types of knowledge that you possess: Explicit knowledge is knowledge that is readily codified, such as the knowledge in a textbook. Tacit knowledge is knowledge that you gain through experience, insight, and discovery. These two types of knowledge are complementary halves of a lifelong knowledge creation process. © John Wiley & Sons Canada, Ltd. 3- KNOWLEDGE WORK COMPONENTS Discovery is the finding of data, information, and knowledge relevant to a task, problem, issue, or opportunity (the context). Analysis is breaking down the whole into its more discrete parts to better understand how it works. Transformation is knowledge work that requires you to use the results of your analysis to deepen your understanding of the data and information. Synthesis allows you to interpret trends or patterns that seem to explain the past and the present, and may suggest courses of action likely to favourably influence the future. Communication the ability to share your analyses, ideas, and solutions with others. © John Wiley & Sons Canada, Ltd. 3- Example of Knowledge Work Activity Knowledge Work Activity Manager’s Request Helpful IT Tools and Activities Discovery Find our company’s and our competitors’ weekly sales data. Use data from check-out/point-of-sale (POS) terminals, search tools (., Google), and Web searching. Analysis Compare the sales data for the . | Chapter 3 Managing and Using Data © John Wiley & Sons Canada, Ltd. 3- WHAT WE WILL COVER • What Are Data, Information, and Knowledge? • Decision Making and Problem Solving • Databases: The Primary Data Storage for Organizations • Business Intelligence © John Wiley & Sons Canada, Ltd. 3- WHAT ARE DATA, INFORMATION, AND KNOWLEDGE? Data are raw unorganized facts, numbers, pictures, etc. Information is data that have been organized and made useful. Knowledge is created when experience and judgment are combined with information. © John Wiley & Sons Canada, Ltd. 3- LIFELONG KNOWLEDGE CREATION There are two types of knowledge that you possess: Explicit knowledge is knowledge that is readily codified, such as the knowledge in a textbook. Tacit knowledge is knowledge that you gain through experience, insight, and discovery. These two types of knowledge are complementary halves of a lifelong knowledge creation process. © John Wiley & Sons Canada, Ltd. 3- KNOWLEDGE WORK .