tailieunhanh - Lecture Business management information system - Lecture 19: Managing operations

Lecture Business management information system - Lecture 19: Managing operations. This chapter presents the following content: Managing outsourcing, organizational structure, governance, day-to-day working, supplier development, eastman kodak company,. | Managing Operations Lecture 19 Today’s Lecture Managing Outsourcing: Organizational Structure Governance Day-to-Day Working Supplier Development Today Lecture EASTMAN KODAK COMPANY Case Example: Managing Outsourcing HONDA MOTOR COMPANY Case Example: Supplier Development Offshoring EXULT Case Example – Offshoring Outsourcing – The ‘Final Word’ Managing Outsourcing: 1. Organizational Structure Managing outsourcing is different from managing internal staff One reason = it is a joint effort between parties that may not have the same goals Typically, parties establish layers of joint teams. Top-level team: final word in conflict resolution Operational team: oversees day-to-day functioning Managing Outsourcing: 1. Organizational Structure Joint special purpose teams: created from time to time to solve pressing issues Committees: oversee the use of formal change management procedures Relationship Manager(s): look after the ‘relationship’ Skills = different to those of . a data center . | Managing Operations Lecture 19 Today’s Lecture Managing Outsourcing: Organizational Structure Governance Day-to-Day Working Supplier Development Today Lecture EASTMAN KODAK COMPANY Case Example: Managing Outsourcing HONDA MOTOR COMPANY Case Example: Supplier Development Offshoring EXULT Case Example – Offshoring Outsourcing – The ‘Final Word’ Managing Outsourcing: 1. Organizational Structure Managing outsourcing is different from managing internal staff One reason = it is a joint effort between parties that may not have the same goals Typically, parties establish layers of joint teams. Top-level team: final word in conflict resolution Operational team: oversees day-to-day functioning Managing Outsourcing: 1. Organizational Structure Joint special purpose teams: created from time to time to solve pressing issues Committees: oversee the use of formal change management procedures Relationship Manager(s): look after the ‘relationship’ Skills = different to those of . a data center manager EASTMAN KODAK COMPANY Case Example: Managing Outsourcing First IS outsourcing by a ‘good shop’ “Shocked the IS world” Four suppliers (ESPs) – manage portions of IS: Operate data centers and networks Manage telecommunications PC support Voice messaging EASTMAN KODAK COMPANY Case Example: Managing Outsourcing cont. Management structure: Management Board Meets twice a year, includes senior management from both companies – Focus on strategic issues The Advisory Council Meets monthly, 15 members- handles technical and operational issues EASTMAN KODAK COMPANY Case Example: Managing Outsourcing cont. 3. The Supplier and Alliance Management Group Manages long term outsourcing relationships & contracts with large IT suppliers 4. The Relationship Manager Focal point between itself and service provider – ensures Kodak gets more than just delivery EASTMAN KODAK COMPANY Case Example: Managing Outsourcing cont. 5. Working Groups Added to deal with specific technology areas. 6. Client .