tailieunhanh - Lecture Business and administrative communication: Chapter 8 - Kitty O. Locker, Donna S. Kienzler
Chapter 8 - Working and writing in teams. In this chapter, students will be able to understand: Different kinds of productive and nonproductive roles in teams, group decision-making strategies, characteristics of successful teams, techniques for resolving conflict, techniques for making meetings effective, technologies to use in teamwork, techniques for collaborative writing. | Chapter 8 Working and Writing in Teams Multimedia Lecture Support Package to Accompany Basic Marketing Lecture Script 6- Team Interactions: Three Dimensions Informational—focus on content: problem, data, solutions Procedural—focus on methods, processes Interpersonal—focus on people, cooperation, team loyalty Multimedia Lecture Support Package to Accompany Basic Marketing Lecture Script 6- Team Interactions, continued Begin to define task Develop social cohesiveness Set up and clarify procedures Adopt ground rules Use interpersonal communication to resolve tensions Analyze problem well before seeking solutions Formation Coordination Longest phase Most comments informational Conflict as team debates alternate solutions Interpersonal and procedural comments help team stay on track Consider many solutions Formalization Consensus state Team implements decisions, which determines its success Team seeks to forget earlier conflicts Multimedia Lecture Support Package to Accompany | Chapter 8 Working and Writing in Teams Multimedia Lecture Support Package to Accompany Basic Marketing Lecture Script 6- Team Interactions: Three Dimensions Informational—focus on content: problem, data, solutions Procedural—focus on methods, processes Interpersonal—focus on people, cooperation, team loyalty Multimedia Lecture Support Package to Accompany Basic Marketing Lecture Script 6- Team Interactions, continued Begin to define task Develop social cohesiveness Set up and clarify procedures Adopt ground rules Use interpersonal communication to resolve tensions Analyze problem well before seeking solutions Formation Coordination Longest phase Most comments informational Conflict as team debates alternate solutions Interpersonal and procedural comments help team stay on track Consider many solutions Formalization Consensus state Team implements decisions, which determines its success Team seeks to forget earlier conflicts Multimedia Lecture Support Package to Accompany Basic Marketing Lecture Script 6- Positive Actions in Teams Encouraging participation Relieving tensions Checking feelings Solving interpersonal problems Listening actively Multimedia Lecture Support Package to Accompany Basic Marketing Lecture Script 6- Negative Actions in Teams Blocking Dominating Clowning Overspeaking Withdrawing Multimedia Lecture Support Package to Accompany Basic Marketing Lecture Script 6- Team Leadership Effective teams balance three types of leadership: Informational—create, assess ideas and text Interpersonal—check feelings, resolve conflict, monitor process Procedural—set agenda, keep members informed, check on assignments Roles need not be filled by one person Multimedia Lecture Support Package to Accompany Basic Marketing Lecture Script 6- Decision-Making: Problem Solving Multimedia Lecture Support Package to Accompany Basic Marketing Lecture Script 6- Decision-Making: Dot Planning Lets large team set priorities quickly Team brainstorms .
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