tailieunhanh - Lecture Operations management: Creating value along the supply chain (Canadian edition) - Chapter 8

Chapter 8 - Human resources. This chapter includes contents: Human resources and quality management, changing nature of human resources management, contemporary trends in human resources management, employee compensation, managing diversity in workplace, job design, job analysis, learning curves. | 1 Robert S. Russell, Bernard W. Taylor III, Ignacio Castillo, Navneet Vidyarthi CHAPTER 8 Human Resources OPERATIONS MANAGEMENT: Creating Value Along the Supply Chain, Canadian Edition 1 Learning Objectives 8-2 Discuss the basic principles of human resources management that quality-focused companies follow. Explain the history and principles of scientific management and subsequent employee motivation theories. Discuss contemporary trends in human resources management. Explain different methods of employee compensation. Discuss current issues relating to employee diversity, including examples of diversity initiatives. Describe factors that must be considered in good job design. Use a process flowchart, a worker–machine chart, and motion study to examine how work is done. Use learning curves for measuring work improvement, planning, and scheduling. 2 Lecture Outline Human Resources and Quality Management Changing Nature of Human Resources Management Contemporary Trends in Human . | 1 Robert S. Russell, Bernard W. Taylor III, Ignacio Castillo, Navneet Vidyarthi CHAPTER 8 Human Resources OPERATIONS MANAGEMENT: Creating Value Along the Supply Chain, Canadian Edition 1 Learning Objectives 8-2 Discuss the basic principles of human resources management that quality-focused companies follow. Explain the history and principles of scientific management and subsequent employee motivation theories. Discuss contemporary trends in human resources management. Explain different methods of employee compensation. Discuss current issues relating to employee diversity, including examples of diversity initiatives. Describe factors that must be considered in good job design. Use a process flowchart, a worker–machine chart, and motion study to examine how work is done. Use learning curves for measuring work improvement, planning, and scheduling. 2 Lecture Outline Human Resources and Quality Management Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in Workplace Job Design Job Analysis Learning Curves 8-3 3 Human Resources and Quality Management Employees play important role in quality management Most successful companies, including Canada Awards for Excellence (CAE) winners, have a pervasive human resource focus Employee training and education are recognized as necessary long-term investments 8-4 Employees have power to make decisions that will improve quality and customer service Strategic goals for quality and customer satisfaction require teamwork and group participation 4 Changing Nature of Human Resources Management Scientific management Breaking down jobs into elemental activities and simplifying job design Jobs Comprise a set of tasks, elements, and job motions (basic physical movements) In a piece-rate wage system, pay is based on output 8-5 Assembly-line Production meshed with principles of scientific management Advantages of task specialization High output, low .