tailieunhanh - Lecture Operations management: Creating value along the supply chain (Canadian edition) - Chapter 3

Chapter 3 statistical process control. This chapter includes contents: Basics of statistical process control, control charts, control charts for attributes, control charts for variables, control chart patterns, SPC with excel and OM tools, process capability. | 1 Robert S. Russell, Bernard W. Taylor III, Ignacio Castillo, Navneet Vidyarthi CHAPTER 3 Statistical Process Control OPERATIONS MANAGEMENT: Creating Value Along the Supply Chain, Canadian Edition 1 Learning Objectives Explain the basics of applying statistical process control (SPC) in production and services. Discuss the rationale and procedure for the initial construction of a control chart. Use attribute control charts. Use variable control charts. Identify control chart patterns and describe appropriate data collection. Evaluate the process capability of a process. 3-2 2 Lecture Outline Basics of Statistical Process Control Control Charts Control Charts for Attributes Control Charts for Variables Control Chart Patterns SPC with Excel and OM Tools Process Capability 3-3 3 Statistical Process Control (SPC) Statistical Process Control monitoring production process to detect and prevent poor quality Sample subset of items produced to use for inspection Control Charts process is within | 1 Robert S. Russell, Bernard W. Taylor III, Ignacio Castillo, Navneet Vidyarthi CHAPTER 3 Statistical Process Control OPERATIONS MANAGEMENT: Creating Value Along the Supply Chain, Canadian Edition 1 Learning Objectives Explain the basics of applying statistical process control (SPC) in production and services. Discuss the rationale and procedure for the initial construction of a control chart. Use attribute control charts. Use variable control charts. Identify control chart patterns and describe appropriate data collection. Evaluate the process capability of a process. 3-2 2 Lecture Outline Basics of Statistical Process Control Control Charts Control Charts for Attributes Control Charts for Variables Control Chart Patterns SPC with Excel and OM Tools Process Capability 3-3 3 Statistical Process Control (SPC) Statistical Process Control monitoring production process to detect and prevent poor quality Sample subset of items produced to use for inspection Control Charts process is within statistical control limits 3-4 UCL LCL 4 Process Variability Random inherent in a process depends on equipment and machinery, engineering, operator, and system of measurement natural occurrences 3-5 Non-Random special causes identifiable and correctable include equipment out of adjustment, defective materials, changes in parts or materials, broken machinery or equipment, operator fatigue or poor work methods, or errors due to lack of training 5 SPC in Quality Management SPC uses Is the process in control? Identify problems in order to make improvements Contribute to the TQM goal of continuous improvement 3-6 6 Quality Measures: Attributes and Variables Attribute A characteristic which is evaluated with a discrete response good/bad; yes/no; correct/incorrect Variable measure A characteristic that is continuous and can be measured Weight, length, voltage, volume 3-7 7 SPC Applied to Services Nature of defects is different in services Service defect is a failure to meet customer .

• Quản trị kinh doanh
• Operations management
• Lecture Operations management
• Supply chain management
• Quality management
• Operational decision making tools
• Statistical process control
• Process management
• Supply chain
• Scope of operations management
• Decision making
• Ebook Operations management
• Operations performance
• Operations strategy
• Process design
• Fundamentals of operations management
• Quản lý vận hành
• Operations management strategy
• Transformation process
• Lean operations
• Lean system characteristics
• Lean systems
• Production operations management
• Production Management
• Lecture Production operations management
• Business strategy
• Objectives of inventory management
• Inventory management
• Competitive advantage
• Operations consulting
• Business process reengineering
• Stages of operations consulting
• Operations consulting tool kit
• Aggregate sales
• Operations planning
• Operations planning activities
• Aggregate operations plan
• Management of quality
• Project management
• Project characteristics
• Supply chain management
• Inventory management
• Disadvantages of inventory
• Modern production