tailieunhanh - Perceived service quality and income improvement of microfinance: An empirical research in Hoi An city Vietnam

This paper aims to make an empirical research on perceived service quality of MFIs in Hoi An, and to find out if there is a significant relationship between the perceived service quality and income improvement of the clients. It uses the survey method as a main instrument to collect data with a sample size of 304 respondents in a total population of 2,623 clients using MFIs’ services in Hoi An. | ISSN 2278 – 859X (Online) Asian Academic Research Journal of Social Sciences & Humanities & ISSN 2319-2801 (Online) Asian Academic Research Journal of Multidisciplinary Editorial Board DR. YOUNOS VAKIL ALROAIA ASSISTANT PROFESSOR DEPARTMENT OF INDUSTRIAL MANAGEMENT, FACULTY OF BUSINESS MANAGEMENT, CHAIRMAN, SEMNAN BRANCH, ISLAMIC AZAD UNIVERSITY SEMNAN , IRAN DR. R. B. SHARMA ASSISTANT PROFESSOR (ACCOUNTING) DEPARTMENT OF ACCOUNTING COLLEGE OF BUSINESS ADMINISTRATION SALMAN BIN ABDULAZIZ UNIVERSITY AL KHARJ, KINGDOM OF SAUDI ARABIA DR. ANUKRATI SHARMA VICE-PRINCIPAL & ASSOCIATE PROFESSOR BIFF & BRIGHT COLLEGE OF TECHNICAL EDUCATION, JAIPUR (RAJ.) (AFFILIATED TO UNIVERSITY OF RAJASTHAN) NELASCO, ASSOCIATE PROFESSOR FELLOW OF INDIAN COUNCIL OF SOCIAL SCIENCE RESEARCH (ON DEPUTATION) DEPT. OF ECONOMICS, BHARATHIDASAN UNIVERSITY, TRICHIRAPPALLI ASSOCIATE PROFESSOR AND CHAIRMAN DEPARTMENT OF STUDIES AND RESEARCH IN ECONOMICS, MANGALORE UNIVERSITY, MANAGALAGANGOTHRI, DAKSHINA KANNADA DISTRICT KARNATAKA STATE, INDIA-574199 , ASSISTANT PROFESSOR, DEPT OF POPULATION STUDIES & SOCIAL WORK, , TIRUPATI, . DR. SHIVAKUMAR DEENE DEPT. OF COMMERCE AND MANAGEMENT, GOVT. FIRST GRADE COLLEGE, CHITGUPPA TQ. HUMANABAD, DIST. BIDAR, KARNATAKA (INDIA) DR. SWAPNALI BORAH ASSOCIATE PROFESSOR & HEAD FAMILY RESOURCE MANAGEMENT CENTRAL AGRICULTURAL UNIVERSITY SANGSANGGRE, TURA MEGHALAYA – 794005 DR. PROFESSOR AND HEAD DEPARTMENT OF BUSINESS ADMINISTRATION ( CORPORATE TRAINER-HRD) ANNAMALAI UNIVERSITY ANNAMALAINAGAR DR ARUN KUMAR BEHERA, ASST. PROF. POST DOCTORAL FELLOWSHIP EINSTEIN INTL UNIV-USA DEPT. OF ENGLISH, SRI SATHYA SAI INSTITUTE OF HIGHER LEARNING, BRINDAVAN CAMPUS,KADUGODI POST, BANGALORE DR. RAMESH CHANDRA DAS DEPARTMENT OF ECONOMICS KATWA COLLEGE, KATWA, BURDWAN, WEST BENGAL DR. MOHAMMED ALI HUSSAIN PRINCIPAL & PROFESSOR, DEPT. OF COMPUTER SCIENCE & ENGINEERING. SRI SAI MADHAVI .