tailieunhanh - Lecture Process improvement and quality management in the retail industry: Chapter 1 - Stephen George, Chris Thomas, Arnold Weimerskirch

Chapter 1: Total quality – an overview. This chapter presents the following content: Basic definitions of quality improvement processes, a look at the baldrige award criteria, a brief history of business process improvements & breakthroughs, current, popular management theories & methods of quality control & continuous improvement. | Copyright © 2006 by John Wiley & Sons, Inc. All rights reserved Process Improvement and Quality Management in the Retail Industry Copyright © 2006 by John Wiley & Sons, Inc. All rights reserved Ch. 1: Total Quality – An Overview Basic definitions of quality improvement processes A look at the Baldrige Award criteria A brief history of business process improvements & breakthroughs Current, popular management theories & methods of quality control & continuous improvement Copyright © 2006 by John Wiley & Sons, Inc. All rights reserved This is the overview of topics found at the beginning of Chapter 1. Categories of Process Improvement Performance-based models Process improvement systems Management systems Copyright © 2006 by John Wiley & Sons, Inc. All rights reserved You’ll learn many different names for the theories and systems, but they always will fall into one of these three categories. Baldrige Core Values & Concepts – 2005 Visionary leadership Customer-driven excellence . | Copyright © 2006 by John Wiley & Sons, Inc. All rights reserved Process Improvement and Quality Management in the Retail Industry Copyright © 2006 by John Wiley & Sons, Inc. All rights reserved Ch. 1: Total Quality – An Overview Basic definitions of quality improvement processes A look at the Baldrige Award criteria A brief history of business process improvements & breakthroughs Current, popular management theories & methods of quality control & continuous improvement Copyright © 2006 by John Wiley & Sons, Inc. All rights reserved This is the overview of topics found at the beginning of Chapter 1. Categories of Process Improvement Performance-based models Process improvement systems Management systems Copyright © 2006 by John Wiley & Sons, Inc. All rights reserved You’ll learn many different names for the theories and systems, but they always will fall into one of these three categories. Baldrige Core Values & Concepts – 2005 Visionary leadership Customer-driven excellence Organizational & personal learning Valuing employees & partners Agility Focus on the future Managing for innovation Management by fact Social responsibility Focus on results & creating value Systems perspective Copyright © 2006 by John Wiley & Sons, Inc. All rights reserved The Baldrige Core Values and Concepts change periodically. Find out what they are the year you are teaching or taking this course. Taylor’s “Scientific Mgmt.” Model Task specialization Clear chain of command Personal responsibility Separation of planning and operations functions Incentives for workers (and penalties for substandard work) Standards applied equally to managers and employees Copyright © 2006 by John Wiley & Sons, Inc. All rights reserved The basics of Frederick Winslow Taylor’s research to improve performance of steel mill workers in 1800s Pennsylvania. Other Pioneering Process Improvement Philosophies Gilbreth: “Motion economy” Ford: Continuous-motion assembly line Shewhart: “Plan/Do/Study/Act” Cycle Dodge

• Quản trị kinh doanh
• Total quality
• Quality improvement processes
• Business process improvements
• Process improvement
• Quality management
• Retail industry
• Quản lý chất lượng
• Total quality management in education
• Total quality management
• The idea of quality
• Two concepts of quality
• The educational product
• Continuous improvement
• Control of quality
• Quality improvement
• Total quality in organizations
• Modern quality management
• Manufacturing systems
• Obstacles to implementing total quality management
• Saudi Arabia marketing tourism Services
• Al Kharj governorat
• Managing the overall quality
• Total Quality Managemen
• Removing the obstacles
• BMC Cancer
• Gastric cancer
• Totally laparoscopic total gastrectomy
• Laparoscopy assisted total gastrectomy
• Quality of life
• Hemi double stapling
• Fundamentals of quality control
• The total quality system
• Techniques in quality control and improvement
• Data analyses and sampling
• The relationship between total quality management practices
• Firm performance in Vietnam
• The mediating role of non financial performance
• Non – financial performance
• Firm performance represented
• Total quality management on marketing educational services
• Marketing educational services in Saudi universities
• The marketing of educational services
• Tạp chí khoa học
• Nghiên cứu chính sách và quản lý
• Joint training
• Logistics management
• Lecturte Logistics management
• Quản trị logistics
• Logistics theory
• Lecture Logistics theory
• Lý thuyết logistics
• Giáo dục đại học
• Teaching and learning process
• Quality of teaching and learning
• Teaching quality management model
• Outline of teaching and learning process
• Summary of Doctoral dissertation
• Summary of Economic Doctoral dissertation
• Quality performance
• Mediating role of technology absorption capacity
• BMC Musculoskeletal Disorders
• Total hip replacement
• Total knee replacement
• Hip arthroplasty
• The management of quality
• The definition of quality
• The tools of quality control
• Decision theory
• Acceptance sampling
• Control charts
• Quality management implementation
• Customer orientation
• Business performance
• Danang enterprises
• Physical and bacteriological quality
• MPN count
• Jabalpur city
• Most probable number
• pH and total hardness of water sources
• Bacteriological quality of water based
• Fluorescein diacetate
• Microbial indicator
• Indicator of soil quality
• Soil quality
• Total microbial activity
• Total hip arthroplasty
• Total knee arthroplasty
• Quality of recovery
• Perioperative arthroplasty practice
• Enhanced recovery protocols
• Operations management
• Competitive advantage
• Quality management
• Design quality
• Quality specifications
• Health related quality of life
• Psychological distress
• Psychosocial resources
• kinh doanh
• tiếp thị
• quản trị kinh doanh
• quản trị doanh nghiệp
• quản trị nhân sự
• bí quyết quản trị kinh doanh thành công
• Demings Total Quality Management