tailieunhanh - Lecture Operations management (6th Edition): Chapter 1 - R. Dan Reid, Nada R. Sanders

In this chapter you should be able to: Define the terms operations management and supply chain, identify similarities and differences between production and service operations, explain the importance of learning about operations management,. | Chapter 1 - Introduction to Operations Management Operations Management 6th Edition R. Dan Reid & Nada R. Sanders Copyright © 2016 John Wiley & Sons, Inc. Learning Objectives Define operations management. Describe difference between manufacturing and service organizations. Describe decisions that operations managers make. Identify major historical developments in operations management. Identify current trends in operations management. Describe the flow of information between operations management and other business functions. Operations Management The business function responsible for planning, coordinating, and controlling the resources needed to produce products and services for a company Operations Management Characteristics A management function An organization’s core function In every organization Small or large Service or Manufacturing For-profit or Not-for-profit Typical Organization Chart What is the Role of OM? OM Transforms inputs to outputs . | Chapter 1 - Introduction to Operations Management Operations Management 6th Edition R. Dan Reid & Nada R. Sanders Copyright © 2016 John Wiley & Sons, Inc. Learning Objectives Define operations management. Describe difference between manufacturing and service organizations. Describe decisions that operations managers make. Identify major historical developments in operations management. Identify current trends in operations management. Describe the flow of information between operations management and other business functions. Operations Management The business function responsible for planning, coordinating, and controlling the resources needed to produce products and services for a company Operations Management Characteristics A management function An organization’s core function In every organization Small or large Service or Manufacturing For-profit or Not-for-profit Typical Organization Chart What is the Role of OM? OM Transforms inputs to outputs Inputs are resources such as People, Facilities and Processes, Material, Technology and Information Outputs are finished goods and services OM’s Transformation Process OM’s Transformation Role To add value Increase product value at each stage Value added is the net increase between output product value and input material value Provide an efficient transformation Efficiency – means performing activities well and at the lowest possible cost Service Organizations vs. Manufacturers Services: Intangible product Product cannot be inventoried High customer contact Short response time Labor intensive Manufacturers: Physical product Product is inventoried Low customer contact Longer response time Capital intensive Similarities for Service/Manufacturers Both use technology Both have quality, productivity, & response issues Both must forecast demand Both can have capacity, layout, and location issues Both have customers, suppliers, scheduling and staffing issues Service vs. .