tailieunhanh - Lecture Management (2nd edition) – Chapter 14: Understanding individual behavior

This chapter’s objectives are to: Describe the dimensions of positive individual behaviors and their impact on organizational performance; explain the characteristics of individual personalities and strength profiles; interpret how stress, deviance, and dysfunctional behavior manifest and negatively affect team and organizational performance;. | Chapter 14 Understanding Individual Behavior Describe the dimensions of positive individual behaviors and their impact on organizational performance Explain the characteristics of individual personalities and strength profiles Interpret how stress, deviance, and dysfunctional behavior manifest and negatively affect team and organizational performance Design a plan for maximizing individual behavior to change an organizational culture or performance positively Learning Objectives Positive psychology Explores ways to help people recognize their positive traits or strengths, rather than their perceived weaknesses and failings Abundance – conscious pursuit of purposeful possibilities that are sustainable and stable over time In economically rough times, it is difficult to instill the message of positive psychology How Individuals Make a Difference (p. 352) Stress – physiological and emotional reactions experienced by individuals to excessive pressures or demands at work (p. 352) . | Chapter 14 Understanding Individual Behavior Describe the dimensions of positive individual behaviors and their impact on organizational performance Explain the characteristics of individual personalities and strength profiles Interpret how stress, deviance, and dysfunctional behavior manifest and negatively affect team and organizational performance Design a plan for maximizing individual behavior to change an organizational culture or performance positively Learning Objectives Positive psychology Explores ways to help people recognize their positive traits or strengths, rather than their perceived weaknesses and failings Abundance – conscious pursuit of purposeful possibilities that are sustainable and stable over time In economically rough times, it is difficult to instill the message of positive psychology How Individuals Make a Difference (p. 352) Stress – physiological and emotional reactions experienced by individuals to excessive pressures or demands at work (p. 352) Consequences of stress Absenteeism Burnout Negative affectivity – general dimension of personality where an individual experiences negative mood states Lowers likelihood of making contributions to the organization Even under adverse conditions, managers must try to promote positive affectivity (p. 353) Outward display of positive emotions How Individuals Make a Difference (cont.) Self-awareness (p. 353) Ability to look objectively at a circumstance and make subjective, principle-based judgment decisions simultaneously In order to make judgments about others, one must be keenly aware of one’s own behavior Involves focusing on external relationships Mangers who practice self-awareness are more likely to receive feedback from others, listen to other perspectives, encourage communication, and treat others fairly How Individuals Make a Difference (cont.) Purposeful thinking (p. 353) Involves continually seeking pathways for possibilities and looking for opportunities to learn and grow Linked to .

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