tailieunhanh - Assessment of training quality management according to "total quality management" model at Vietnam national university, Hanoi - International School

The application of the "Total Quality Management" model (TQM) in qualitymanagement and accreditation has been adopted by many countries in the world, but in Vietnam itis still quite new. | VNU Journal of Science: Policy and Management Studies, Vol. 33, No. 2 (2017) 166-174 Assessment of Training Quality Management According to "Total Quality Management" Model at Vienam National University, Hanoi - International School Nguyen Phan Quang*, Vu Ngoc Tu VNU International School, Building G7-G8, 144 Xuan Thuy, Cau Giay, Hanoi, Vietnam Received 22 April 2017 Revised 12 June 2017; Accepted 28 June 2017 Abstract: The application of the "Total Quality Management" model (TQM) in quality management and accreditation has been adopted by many countries in the world, but in Vietnam it is still quite new. To investigate and study the applicability and evaluation of general management and training quality management in particular according to TQM in order to propose practical suggestions to the International School, Vietnam National University, Hanoi (VNU), the authors have conducted a survey of 168 students (25 first-year students, 53 second-year students, 51 thirdyear students, 39 fourth-year students); 23 teaching and management staff. The results indicate that the current training quality management is evaluated to be average by students and quite good by teaching and management staff. All the students and staff argue that the implementation of training quality management according to TQM criteria is feasible. Keywords: Quality management, joint training, total quality management (TQM). 1. Introduction on QM such as: "Quality assurance in Vietnam's in Vietnam's higher education" coorganized by Vietnam's Ministry of Education and Training and UNESCO in April, 2000, "Education quality and living skills" organized by UNESCO, Asia-Pacific Region in September, 2003, "Higher education reform and international integration" organized by National Council on Education in June, 2004, "Education quality and Teacher training" organized by Faculty of Education, Vietnam National University, Hanoi (VNU) in October, 2004 and "Education internationalization" organized by VNU