tailieunhanh - Lecture Management practices: Lecture 31 - Dr. M. Shakil Ahmad

Lecture 31 - Revision of important concepts of 1-15 lectures. The main contents of the chapter consist of the following: Achieving high performance, organizational performance, restructuring, managerial roles, types of decision making,. | Management Practices Lecture-31 1 Today’s Lectures Revision of important concepts of 1-15 lectures 2 Achieving High Performance Organizations must provide a good or service desired by its customers. Chen One and Addidas manages his firm to provide quality food products. Physicians, nurses and health care administrators seek to provide healing from sickness. McDonald’s restaurants provide burgers, fries and shakes that people want to buy. 3 Organizational Performance Measures how efficiently and effectively managers use resources to satisfy customers and achieve goals. Efficiency: A measure of how well resources are used to achieve a goal. Usually, managers must try to minimize the input of resources to attain the same goal. Effectiveness: A measure of the appropriateness of the goals chosen (are these the right goals?), and the degree to which they are achieved. Organizations are more effective when managers choose the correct goals and then achieve them 4 Restructuring Top Management | Management Practices Lecture-31 1 Today’s Lectures Revision of important concepts of 1-15 lectures 2 Achieving High Performance Organizations must provide a good or service desired by its customers. Chen One and Addidas manages his firm to provide quality food products. Physicians, nurses and health care administrators seek to provide healing from sickness. McDonald’s restaurants provide burgers, fries and shakes that people want to buy. 3 Organizational Performance Measures how efficiently and effectively managers use resources to satisfy customers and achieve goals. Efficiency: A measure of how well resources are used to achieve a goal. Usually, managers must try to minimize the input of resources to attain the same goal. Effectiveness: A measure of the appropriateness of the goals chosen (are these the right goals?), and the degree to which they are achieved. Organizations are more effective when managers choose the correct goals and then achieve them 4 Restructuring Top Management have sought methods to restructure their organizations and save costs. Downsizing: eliminate jobs at all levels of management. Can lead to higher efficiency. Often results in low morale and customer complaints about service. 5 Managerial Roles Described by Mintzberg. A role is a set of specific tasks a person performs because of the position they hold. Roles are directed inside as well as outside the organization. There are 3 broad role categories: 1. Interpersonal 2. Informational 3. Decisional 6 The 4 Principles Four Principles to increase efficiency: 1. Study the way the job is performed now & determine new ways to do it. Gather detailed, time and motion information. Try different methods to see which is best. 2. Codify the new method into rules. Teach to all workers. 3. Select workers whose skills match the rules set in Step 2. 4. Establish a fair level of performance and pay for higher performance. Workers should benefit from higher output. 7 Weber’s Principles of Bureaucracy 8 8