tailieunhanh - Lecture Introduction to management - Lecture 26

After studying this chapter you will be able to understand: What is change? the change process, organizational development, innovation, organizational & employee behavior, psychological factor effecting employee behavior. | Introduction to Management LECTURE 26: Introduction to Management MGT 101 1 Introduction to Management In lecture 25 we discussed Topics from Chapter 12: What is Change ? The Change Process. Organizational Development Innovation 2 Introduction to Management Today in Chapter 13 we will discuss Organizational & Employee Behavior Psychological Factor Effecting Employee Behavior 3 Introduction to Management (Chapter 13) Chapter 13: Understanding Individual Behavior 4 Introduction to Management (Chapter 13) Organizational & Employee Behavior 5 Introduction to Management (Chapter 13) 6 The Organization as an Iceberg Introduction to Management (Chapter 13) 7 Organizational Behavior Organizational Behavior (OB) The actions of people at work Introduction to Management (Chapter 13) 8 Organizational Behavior Focus of Organizational Behavior Individual behavior Attitudes, personality, perception, learning, and motivation Group behavior Norms, roles, team building, leadership, and conflict Organizational Structure, culture, and human resource policies and practices Introduction to Management (Chapter 13) 9 Goals of Organizational Behavior To explain, predict and influence behavior. Employee Productivity A performance measure of both efficiency and effectiveness Absenteeism The failure to report to work when expected Turnover The voluntary and involuntary permanent withdrawal from an organization Introduction to Management (Chapter 13) 10 Important Employee Behaviors Organizational Citizenship Behavior (OCB) Discretionary behavior that is not a part of an employee’s formal job requirements, but which promotes the effective functioning of the organization. Job Satisfaction The individual’s general attitude toward his or her job Introduction to Management (Chapter 13) 11 Important Employee Behaviors Workplace Misbehavior Any intentional employee behavior that has negative consequences for the organization or individuals within the organization. Types of Misbehavior Deviance . | Introduction to Management LECTURE 26: Introduction to Management MGT 101 1 Introduction to Management In lecture 25 we discussed Topics from Chapter 12: What is Change ? The Change Process. Organizational Development Innovation 2 Introduction to Management Today in Chapter 13 we will discuss Organizational & Employee Behavior Psychological Factor Effecting Employee Behavior 3 Introduction to Management (Chapter 13) Chapter 13: Understanding Individual Behavior 4 Introduction to Management (Chapter 13) Organizational & Employee Behavior 5 Introduction to Management (Chapter 13) 6 The Organization as an Iceberg Introduction to Management (Chapter 13) 7 Organizational Behavior Organizational Behavior (OB) The actions of people at work Introduction to Management (Chapter 13) 8 Organizational Behavior Focus of Organizational Behavior Individual behavior Attitudes, personality, perception, learning, and motivation Group behavior Norms, roles, team building, leadership, and conflict .