tailieunhanh - Lecture Introduction to management - Lecture 24

After studying this chapter you will be able to understand: Group, stages in group development, group performance satisfaction model, group decision, conflict management, teams management. | Introduction to Management LECTURE 24: Introduction to Management MGT 101 1 Introduction to Management In lecture 23 we discussed Topics from Chapter 11: Group Stages in Group Development Group Performance Satisfaction Model 2 Introduction to Management Today in Chapter 11 we will discuss Group Decision Conflict Management Teams Management 3 Introduction to Management (Chapter 11) Chapter 11: Managing Teams 4 Introduction to Management (Chapter 11) Group Decision 5 Introduction to Management (Chapter 11) 6 Disadvantages Time consuming Minority domination Pressures to conform Ambiguous responsibility Advantages Generates more complete information and knowledge. Generates more diverse alternatives. Increases acceptance of a solution. Introduction to Management (Chapter 11) 7 Techniques for Making More Creative Group Decisions Introduction to Management (Chapter 11) Conflict Management 8 Introduction to Management (Chapter 11) 9 Group Processes: Conflict Management Conflict The perceived incompatible differences in a group resulting in some form of interference with or opposition to its assigned tasks. Introduction to Management (Chapter 11) 10 Group Processes: Conflict Management Conflict Traditional view: conflict must be avoided. Human relations view: conflict is a natural and inevitable outcome in any group. Interactionist view: conflict can be a positive force and is absolutely necessary for effective group performance. Introduction to Management (Chapter 11) 11 Categories of Conflict Functional conflicts are constructive. Dysfunctional conflicts are destructive. Types of Conflict Task conflict: content and goals of the work Relationship conflict: interpersonal relationships Process conflict: how the work gets done Introduction to Management (Chapter 11) 12 Conflict and Group Performance Introduction to Management (Chapter 11) 13 Techniques to Manage Conflict: Avoidance Accommodation Forcing Compromise Collaboration Introduction to Management (Chapter 11) 14 . | Introduction to Management LECTURE 24: Introduction to Management MGT 101 1 Introduction to Management In lecture 23 we discussed Topics from Chapter 11: Group Stages in Group Development Group Performance Satisfaction Model 2 Introduction to Management Today in Chapter 11 we will discuss Group Decision Conflict Management Teams Management 3 Introduction to Management (Chapter 11) Chapter 11: Managing Teams 4 Introduction to Management (Chapter 11) Group Decision 5 Introduction to Management (Chapter 11) 6 Disadvantages Time consuming Minority domination Pressures to conform Ambiguous responsibility Advantages Generates more complete information and knowledge. Generates more diverse alternatives. Increases acceptance of a solution. Introduction to Management (Chapter 11) 7 Techniques for Making More Creative Group Decisions Introduction to Management (Chapter 11) Conflict Management 8 Introduction to Management (Chapter 11) 9 Group Processes: Conflict Management Conflict The perceived