tailieunhanh - Ebook Management (8th edition): Part 2

(BQ) Part 2 book "Management" has contents: Human resource management, meeting the challenge of diversity, meeting the challenge of diversity, managerial and quality control, information technology and e business, operations and value chain management, teamwork,.and other contents. | chapter 12 CHAPTER OUTLINE LEARNING OBJECTIVES Manager’s Challenge After studying this chapter, you should be able to: The Strategic Role of Human Resource Management 1. Explain the role of human resource manage- Environmental Influences on HRM 2. Describe federal legislation and societal Competitive Strategy Federal Legislation The Changing Nature of Careers The Changing Social Contract HR Issues in the New Workplace Attracting an Effective Workforce Human Resource Planning Recruiting Selecting Developing an Effective Workforce Training and Development Performance Appraisal Maintaining an Effective Workforce Compensation Benefits Termination ment in organizational strategic planning. trends that influence human resource management. 3. Explain what the changing social contract between organizations and employees means for workers and human resource managers. 4. Show how organizations determine their future staffing needs through human resource planning. 5. Describe the tools managers use to recruit and select employees. 6. Describe how organizations develop an effective workforce through training and performance appraisal. 7. Explain how organizations maintain a workforce through the administration of wages and salaries, benefits, and terminations. HUMAN RESOURCE MANAGEMENT manager’s challenge Every hour or so throughout the night, big brown trucks back into the bays at UPS’s distribution center in Buffalo, New York, where part-time workers load, unload, and sort packages at a rate of 1,200 boxes an hour. A typical employee handles a box every three seconds. The packages don’t stop until the shift is over, which allows little time for friendly banter and chitchat, even if you could hear over the din of the belts and ramps that carry packages through the cavernous 270,000-square-foot warehouse. It’s not the easiest job in the world, and many people don’t stick around for long. When Jennifer Shroeger arrived in Buffalo as the new district manager, .