tailieunhanh - Lecture Introduction to management - Lecture 14

After studying this chapter you will be able to understand: The three key interdependent activities in which all successful leaders must be continually engaged; two elements of effective leadership: overcoming barriers to change and the effective use of power; the crucial role of emotional intelligence in successful leadership as well as its potential drawbacks. | Introduction to Management LECTURE 14: Introduction to Management MGT 101 1 Introduction to Management In lecture 13 we discussed Topics from Chapter 6: Decision Making Stages of Decision Making Rationality & Bounded Rationality 2 Introduction to Management Today in Chapter 6 we will discuss Intuition Types of Problems & Decision Making Decision Making Conditions Common Decision Making Errors & Biases 3 Introduction to Management (Chapter 6) Chapter 6: Managers as Decision Makers 4 Introduction to Management (Chapter 6) Intuition 5 Introduction to Management (Chapter 6) 6 Intuitive decision making Making decisions on the basis of experience, feelings, and accumulated judgment. Introduction to Management (Chapter 6) 7 Introduction to Management (Chapter 6) Types of Problem & Decision Making 8 Introduction to Management (Chapter 6) 9 Structured Problems Involve goals that are clear. Are familiar (have occurred before). Are easily and completely defined—information about the problem is available and complete. Introduction to Management (Chapter 6) 10 Programmed Decision A repetitive decision that can be handled by a routine approach. Introduction to Management (Chapter 6) 11 Types of Programmed Decisions Procedure A series of interrelated steps that a manager can use to respond (applying a policy) to a structured problem. Introduction to Management (Chapter 6) 12 Types of Programmed Decisions Rule An explicit statement that limits what a manager or employee can or cannot do. Introduction to Management (Chapter 6) 13 Types of Programmed Decisions Policy A general guideline for making a decision about a structured problem. Introduction to Management (Chapter 6) 14 Policy, Procedure, and Rule Examples Policy Accept all customer-returned merchandise. Procedure Follow all steps for completing merchandise return documentation. Rules Managers must approve all refunds over $. No credit purchases are refunded for cash. Introduction to Management (Chapter 6) 15 . | Introduction to Management LECTURE 14: Introduction to Management MGT 101 1 Introduction to Management In lecture 13 we discussed Topics from Chapter 6: Decision Making Stages of Decision Making Rationality & Bounded Rationality 2 Introduction to Management Today in Chapter 6 we will discuss Intuition Types of Problems & Decision Making Decision Making Conditions Common Decision Making Errors & Biases 3 Introduction to Management (Chapter 6) Chapter 6: Managers as Decision Makers 4 Introduction to Management (Chapter 6) Intuition 5 Introduction to Management (Chapter 6) 6 Intuitive decision making Making decisions on the basis of experience, feelings, and accumulated judgment. Introduction to Management (Chapter 6) 7 Introduction to Management (Chapter 6) Types of Problem & Decision Making 8 Introduction to Management (Chapter 6) 9 Structured Problems Involve goals that are clear. Are familiar (have occurred before). Are easily and completely defined—information about the problem is .