tailieunhanh - Lecture Management - Chapter 13: Meeting the challenge of diversity

Chapter 13 has been revised and updated to refl ect the most recent thinking on organizational diversity issues. The chapter looks at how diversity is changing the domestic and global workforce and includes a new section on the traditional versus inclusive models for managing diversity. | Meeting the Challenge of Diversity Chapter 13 Meeting the Challenge of Diversity Diversity in the population, the workforce, and the marketplace is a fact of life no manager can afford to ignore Managing diversity today – recruiting, training, valuing, maximizing potential of people Manager’s Challenge: Wal-Mart Gender Disability Sexual orientation Race Ethnicity Education Age Religion Economic level Smart managers value diversity & enforce the value in decisions Topic of Diversity Causes and Consequences Challenges Minorities face Ways Managers Deal with Workplace Diversity Organizational Responses to Value Diversity Other Diversity Issues in Today’s Workplace Meeting the Challenge of Diversity Topics Chapter 13 Valuing Diversity Top managers value diversity Give organization access to broader range of opinions and viewpoints Reflect an increasingly diverse customer base Obtain the best talent in a competitive environment Demonstrate the company’s commitment to doing the . | Meeting the Challenge of Diversity Chapter 13 Meeting the Challenge of Diversity Diversity in the population, the workforce, and the marketplace is a fact of life no manager can afford to ignore Managing diversity today – recruiting, training, valuing, maximizing potential of people Manager’s Challenge: Wal-Mart Gender Disability Sexual orientation Race Ethnicity Education Age Religion Economic level Smart managers value diversity & enforce the value in decisions Topic of Diversity Causes and Consequences Challenges Minorities face Ways Managers Deal with Workplace Diversity Organizational Responses to Value Diversity Other Diversity Issues in Today’s Workplace Meeting the Challenge of Diversity Topics Chapter 13 Valuing Diversity Top managers value diversity Give organization access to broader range of opinions and viewpoints Reflect an increasingly diverse customer base Obtain the best talent in a competitive environment Demonstrate the company’s commitment to doing the right thing Valuing Diversity Job seekers value diversity 90% of job seekers think diversity programs make a company a better place to work Survey commissioned by The New York Times Corporate Diversity in . Many managers are ill-prepared to handle diversity issues Many Americans grew up in racially unmixed neighborhoods Had little exposure to people substantially different from themselves Workforce Diversity Hiring people with different human qualities or who belong to various cultural groups Dimensions of Diversity Person Race Physical Ability Sexual Orientation Ethnicity Gender Age Primary Dimensions Secondary Dimensions Education Marital Status Parental Status Work Background Income Geographic Location Military Experience Religious Beliefs Primary Dimensions Inborn difference - Have an impact throughout one’s life Secondary Dimensions Acquired or changed throughout one’s lifetime Have less impact – still impact self definition Monoculture & Diversity A culture .