tailieunhanh - Ebook Operations management (12th edition): Part 1 - William J. Stevenson

(BQ) Part 1 book "Operations management" has contents: Introduction to operations management; competitiveness, strategy, and productivity; forecasting, product and service design, strategic capacity planning for products and services, process selection and facility layout,.and other contents. | Operations Management This page intentionally left blank Operations Management Twelfth Edition William J. Stevenson Saunders College of Business Rochester Institute of Technology This book is dedicated to you. OPERATIONS MANAGEMENT, TWELFTH EDITION Published by McGraw-Hill Education, 2 Penn Plaza, New York, NY 10121. Copyright © 2015 by McGraw-Hill Education. All rights reserved. Printed in the United States of America. Previous editions © 2012, 2009, and 2007. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of McGraw-Hill Education including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning. Some ancillaries, including electronic and print components, may not be available to customers outside the United States. This book is printed on acid-free paper. 1 2 3 4 5 6 7 8 9 0 DOW/DOW 1 0 9 8 7 6 5 4 ISBN MHID 978-0-07-802410-8 0-07-802410-2 Senior Vice President, Products & Markets: Kurt L. Strand Vice President, Content Production & Technology Services: Kimberly Meriwether David Managing Director: Douglas Reiner Senior Brand Manager: Thomas Hayward Executive Director of Development: Ann Torbert Senior Development Editor: Wanda J. Zeman Director of Digital Content: Doug Ruby Digital Development Editor: Kevin Shanahan, Meg Maloney Senior Marketing Manager: Heather A. Kazakoff Director, Content Production: Terri Schiesl Content Project Manager: Kristin Bradley Content Project Manager: Rachel Townsend Buyer II: Debra R. Sylvester Design: Srdjan Savanovic Cover Image: Airlines image: © Bloomberg via Getty Images; Apple store image: © FP/Getty Images; Surgeons: © Michie Turpin/Piedmont Healthcare; Workplace image: © Jeff Gilbert/Alamy Lead Content Licensing Specialist: Keri Johnson Typeface: 10/12 Times New Roman Compositor: Laserwords Private .