tailieunhanh - Ebook Operations management (11th edition): Part 2

(BQ) Part 2 book "Operations management" has contents: Quality control, aggregate planning and master scheduling, inventory management, linear programming, management of waiting lines, project management, scheduling, supply chain management, JIT and lean operations. | Confirming Pages 10 Find more at Quality Control CHAPTER 1 Introduction to Operations Management 2 Competitiveness, Strategy, and Productivity 3 Forecasting 4 Product and Service Design 5 Strategic Capacity Planning for Products and Services 6 Process Selection and Facility Layout 7 Work Design and Measurement 8 Location Planning and Analysis 9 Management of Quality CHAPTER OUTLINE Run Tests, 438 Introduction, 419 Inspection, 420 Using Control Charts and Run Tests Together, 442 How Much to Inspect and How Often, 421 Where to Inspect in the Process, 422 Centralized versus On-Site Inspection, 425 Statistical Process Control, 425 Process Capability, 443 Capability Analysis, 444 Cp, 445 Process Variability, 425 Cpk, 446 Sampling and Sampling Distributions, 426 Improving Process Capability, 447 The Control Process, 427 Taguchi Cost Function, 447 Control Charts: The Voice of the Process, 428 Limitations of Capability Indexes, 447 Control Charts for Variables, 430 10 Quality Control Control Charts for Attributes, 435 11 Aggregate Planning and Master Scheduling 12 MRP and ERP 13 Inventory Management 14 JIT and Lean Operations 15 Supply Chain Management 16 Scheduling 17 Project Management 18 Management of Waiting Lines 19 Linear Programming Managerial Considerations Concerning Control Charts, 438 418 What Happens When a Process Exhibits Possible Nonrandom Variation?, 442 Operations Strategy, 448 Cases: Toys, Inc., 460 Tiger Tools, 460 Supplement: Acceptance Sampling, 462 LEARNING OBJECTIVES After completing this chapter, you should be able to: 1 List and briefly explain the elements of the control process. 3 Use and interpret control charts. 4 Perform run tests to check for nonrandomness in process output. 5 Assess process capability. 2 Explain how control charts are used to monitor a process, and the concepts that underlie their use. 12/9/10 7:30:29 PM Confirming Pages Find more at .