tailieunhanh - Assessment on technological constraints of state management in Ha Nam province following the national standards ISO 9001:2000

This paper presents an assessment on technological constraints in applying the national standards ISO 9001:2000 in state administrative management in Ha Nam province and proposes solutions for further improvement in the application of such standards. | JSTPM Vol 2, No 3, 2013 61 ASSESSMENT ON TECHNOLOGICAL CONSTRAINTS OF STATE MANAGEMENT IN HA NAM PROVINCE FOLLOWING THE NATIONAL STANDARDS ISO 9001:2000 . Nguyen Manh Tien Ha Nam Department of Science and Technology Abstract: State administrative management in Vietnam has been step by step reformed and regularly evaluated in line with the state organizational machinery. A new form of management being applied is to follow the national standards ISO 9001:2000; it is actually a set of International Standards applicable to Vietnam, in nature, on the other hand, it is a technology. Since 2007, Ha Nam province and other provinces in the country have applied the ISO 9001:2000 in the field of state administrative management. Like other provinces, Ha Nam has encountered many conflicting matters that should be analyzed and studied with a view to improve the policies accordingly. This paper presents an assessment on technological constraints in applying the national standards ISO 9001:2000 in state administrative management in Ha Nam province and proposes solutions for further improvement in the application of such standards. Keywords: State management operation; Technology policy; National standard TCVN ISO 9001:2000. Code: 13082701 1. Theoretical basis of the assessment . The role of assessment in State management Assessment is an integrated part of the management process, it aims to measure the level of performance compared against assessment standards. Within the scope of this paper, the author focused only on two main causes of the constraints using a basic standard, , level of satisfaction of citizens and organizations (customers), expressed in two specific aspects: - The organization's ability in providing stably products/services that meets the customer needs and related institutional requirements. - Raising the customer’s satisfaction level by an effective and frequently improved operation of the system. 62 Assessment on technological constraints