tailieunhanh - Lecture Business and society - Chapter 3: The Stakeholder Approach to Business, Society, and Ethics

Contents: Origins of the Stakeholder Concept, Who Are Business’s Stakeholders?, Stakeholder Approaches, Three Values of the Stakeholder Model, Key Questions in Stakeholder Management, Effective Stakeholder Management, Developing a Stakeholder Culture, Stakeholder Management Capability, The Stakeholder Corporation. | © 2015 Cengage Learning Chapter 3 The Stakeholder Approach to Business, Society, and Ethics © 2015 Cengage Learning Learning Outcomes Define stake and stakeholder, and describe the origins of these concepts. Differentiate among the production, managerial, and stakeholder views of the firm. Differentiate among the three values of the stakeholder model. Expound upon the concept of stakeholder management. Identify and describe the five major questions that capture the essence of stakeholder management. Identify the three levels of stakeholder management capability (SMC). Describe the key principles of stakeholder management. © 2015 Cengage Learning Origins of the Stakeholder Concept Who Are Business’s Stakeholders? Stakeholder Approaches Three Values of the Stakeholder Model Key Questions in Stakeholder Management Effective Stakeholder Management Developing a Stakeholder Culture Stakeholder Management Capability The Stakeholder Corporation © 2015 Cengage Learning . | © 2015 Cengage Learning Chapter 3 The Stakeholder Approach to Business, Society, and Ethics © 2015 Cengage Learning Learning Outcomes Define stake and stakeholder, and describe the origins of these concepts. Differentiate among the production, managerial, and stakeholder views of the firm. Differentiate among the three values of the stakeholder model. Expound upon the concept of stakeholder management. Identify and describe the five major questions that capture the essence of stakeholder management. Identify the three levels of stakeholder management capability (SMC). Describe the key principles of stakeholder management. © 2015 Cengage Learning Origins of the Stakeholder Concept Who Are Business’s Stakeholders? Stakeholder Approaches Three Values of the Stakeholder Model Key Questions in Stakeholder Management Effective Stakeholder Management Developing a Stakeholder Culture Stakeholder Management Capability The Stakeholder Corporation © 2015 Cengage Learning Chapter Outline (1 of 2) Principles of Stakeholder Management Strategic Steps Toward Global Stakeholder Management Summary Key Terms Discussion Questions © 2015 Cengage Learning Chapter Outline (2 of 2) Origins of the Stakeholder Concept Stake - An interest or a share in an undertaking. Can be categorized as: © 2015 Cengage Learning An Interest A Right Ownership Legal Right Moral Right Stakeholders Stakeholder - Any individual or group who can affect or is affected by the actions, decisions, policies, practices, or goals of the organization. Stakeholder is a variant of the concept of stockholder– an investor/owner of businesses. © 2015 Cengage Learning Who are Business’s Stakeholders? © 2015 Cengage Learning Business Stakeholder Groups Media Suppliers Special-Interest Groups Society General Public Competitors Customers Community Stockholders Employees Three Views of the Firm © 2015 Cengage Learning Production and Managerial Views of the Firm (fig 3-2 slightly