tailieunhanh - Ebook The management of quality and control: Part 1

(BQ) Part 1 book "The management of quality and control" has contents: The concept and the definition of quality, total quality management, the tools of quality control and its management, decision theory and the management of quality, inspection and acceptance sampling, control charts. | The Management of Quality and its Control The Management of Quality and its Control Charles s. Tapiero Ecole Superieure des Sciences Economiques et Commerciales Paris France SPRINGER-SCIENCE+BUSINESS MEDIA, . First edition 1996 © 1996 Charles S. Tapiero Originally published by Chapman & Hall in 1996 Softcover reprint of the hardcover 1st edition 1996 ISBN 978-1-4613-5852-7 ISBN 978-1-4615-2055-9 (eBook) DOI Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the UK Copyright Designs and Patents Act, 1988, this publication may not be reproduced, stored, or transmitted, in any form or by any means, without the prior permission in writing of the publishers, or in the case of reprographic reproduction only in accordance with the terms of the licences issued by the Copyright Licensing Agency in the UK, or in accordance with the terms of licences issued by the appropriate Reproduction Rights Organization outside the UK. Enquiries concerning reproduction outside the terms stated here should be sent to the publishers at the London address printed on this page. The publisher makes no representation, express or implied, with regard to the accuracy of the information contained in this book and cannot accept any legal responsibility or liability for any errors or omissions that may be made. A catalogue record for this book is available from the British Library ~ Printed on permanent acid-free text paper, manufactured in accordance with ANSIINISO and ANSIINISO (Permanence of Paper). Contents Introduction ix 1 The concept and the definition of quality Introduction The concept of quality Quality and uncertainty Quality in manufacturing Quality and services A Historical evolution of quality approaches References Appendix LA 1 1 1 4 6 10 16 22 24 2 Total Quality Management Introduction Measurements and controls in .