tailieunhanh - Lecture Business and industrial communication - Chapter 9: Conflict in the organization

This chapter presents the following content: Communication & conflict, defining conflict, origins, consequences, factors influencing conflict, conflict styles, disputes and negotiation, conflict management & resolution skills. | Conflict in the Organization Chapter 9 (pp. 157-171) Overview Communication & Conflict Defining Conflict Origins Consequences Factors Influencing Conflict Conflict Styles Disputes and Negotiation Conflict Management & Resolution Skills Communication & Conflict Mild “tensions” vs. Incapacitation Understanding conflict is critical to communication success Communication constitutes the essence of conflict in that it undergirds the formation of opposing issues, frames perceptions of the felt conflict, translates emotions and perceptions into conflict behaviors, and sets the stage for future conflicts (Putnam & Poole, 1987) Conflict Defined Two or more interdependent parties who perceive incompatible goals, scarce resources, and interference from others in achieving that goal (Hocker & Wilmot, 1995) Competition between interdependent parties who perceive that they have incompatible needs, goals, desires, or ideas (Van Slyke, 1999) The interaction of interdependent people who perceive . | Conflict in the Organization Chapter 9 (pp. 157-171) Overview Communication & Conflict Defining Conflict Origins Consequences Factors Influencing Conflict Conflict Styles Disputes and Negotiation Conflict Management & Resolution Skills Communication & Conflict Mild “tensions” vs. Incapacitation Understanding conflict is critical to communication success Communication constitutes the essence of conflict in that it undergirds the formation of opposing issues, frames perceptions of the felt conflict, translates emotions and perceptions into conflict behaviors, and sets the stage for future conflicts (Putnam & Poole, 1987) Conflict Defined Two or more interdependent parties who perceive incompatible goals, scarce resources, and interference from others in achieving that goal (Hocker & Wilmot, 1995) Competition between interdependent parties who perceive that they have incompatible needs, goals, desires, or ideas (Van Slyke, 1999) The interaction of interdependent people who perceive opposition of goals, aims, and values, and who see the other party as potentially interfering with the realization of these goals (Putnam & Poole, 1987) Conflict Defined Interdependence Perceived Incompatible Goals Scarce Resources Interference Social Interaction Central to Conflict How conflict is identified and framed Origins of Conflict Four Events that precipitate interpersonal conflict REBUFFS Failure to respond to appeal for desired action ILLEGITIMATE DEMANDS Unjust or extreme request CRITICISMS Unfavorable or demeaning verbal or nonverbal act CUMULATIVE ANNOYANCES Repetition of instances that crosses tolerance threshold Five Factors that favor the development of conflict Frequency of Occurrence Goal Mutuality Goal-Path Uncertainty Attribution of Cause Negative Feelings Consequences of Conflict Negative Consequences Less Effective Suboptimal Productivity Inhibited Cognitive Functioning Positive Consequences Identify and Better Understand Issues Clarify Issues Creative Solutions .