tailieunhanh - Lecture Business and industrial communication - Chapter 3: Humanistic theories of organizations

This chapter presents the following content: Review classical theories of organizations: Taylor’s theory of scientific management, Fayol’s administrative theory, Weber’s theory of bureaucracy; humanistic theories of organizations: Human relations theory, human resources theory | UNIT ONE Theoretical Foundations CHAPTER THREE Humanistic Theories of Organizations PREVIEW Review Classical Theories of Organizations Taylor’s Theory of Scientific Management Fayol’s Administrative Theory Weber’s Theory of Bureaucracy Humanistic Theories of Organizations Human Relations Theory The Hawthorne Studies Chester Barnard McGregor’s Theory X and Theory Y Human Resources Theory Likert’s Systems Theory (Four Systems of Management) Blake and Mouton’s (Blake and McCanse) Managerial Grid Classical Theories Reviewed Classical Theories of Organizations (p. 36) Taylor’s Theory of Scientific Management (tasks) Fayol’s Administrative Theory (mgmt) Weber’s Theory of Bureaucracy (org structure) All 3 theories attempt to enhance management’s ability to predict and control the behavior of their workers Considered only the task function of communication (ignored relational and maintenance functions of communication) Designed to predict and control behavior in organizations Classical vs. . | UNIT ONE Theoretical Foundations CHAPTER THREE Humanistic Theories of Organizations PREVIEW Review Classical Theories of Organizations Taylor’s Theory of Scientific Management Fayol’s Administrative Theory Weber’s Theory of Bureaucracy Humanistic Theories of Organizations Human Relations Theory The Hawthorne Studies Chester Barnard McGregor’s Theory X and Theory Y Human Resources Theory Likert’s Systems Theory (Four Systems of Management) Blake and Mouton’s (Blake and McCanse) Managerial Grid Classical Theories Reviewed Classical Theories of Organizations (p. 36) Taylor’s Theory of Scientific Management (tasks) Fayol’s Administrative Theory (mgmt) Weber’s Theory of Bureaucracy (org structure) All 3 theories attempt to enhance management’s ability to predict and control the behavior of their workers Considered only the task function of communication (ignored relational and maintenance functions of communication) Designed to predict and control behavior in organizations Classical vs. Humanistic Classical theories emphasized coercion, control, and punishment (FOCUS ON TASKS /PRODUCTION). Maintain predictability and control Decision-making power at top of hierarchy Minimize input from lower-level employees Rely on science and rules to guide behavior Regulate communication to increase predictability and decrease misunderstandings Result: Workers feel they have no control over their work situation Management does not care about their ideas Feelings and ideas of workers are unimportant Humanistic theories were developed to promote the CONCERNS of the individual worker in an atmosphere that was too focused on production (FOCUS ON RELATIONAL & MAINTENANCE FUNCTIONS) Principles of Human Relations Theory Human relations theory is characterized by a shift in emphasis from TASK to WORKER Go beyond physical contributions to include creative, cognitive, and emotional aspects of workers Based on a more dyadic (two-way) conceptualization of communication. SOCIAL RELATIONSHIPS are .