tailieunhanh - Lecture A systems approach to small group interaction (8/e): Chapter 2 - Stewart L. Tubbs

Chapter 2 - Communication processes. Chapter 2 focuses on four of the internal influences of the system's Model of Small Group Interaction: communication, language behavior, self-disclosure, and interaction roles. This chapter concentrates on the important topic of communication. Because communication is one of the most important aspects of group interaction, a thorough discussion of it is necessary. | Communication Processes Communication Processes Glossary Case Study Communication Case Study Language Behavior Case Study Self-Disclosure Interaction Roles The Systems Approach Glossary Appropriateness—includes several factors that help determine the timing and extent of self-disclosure. Bypassing—a misunderstanding that occurs when the sender . . . and the receiver . . . miss each other with their meaning. Content and Process—content of a group discussion includes comments about the topic of the discussion. Process is the manner in which the discussion is conducted. Glossary Defensive-Supportive Communication — defensive communication occurs when a psychological barrier is created, known as a defense mechanism. This barrier acts to reduce effective communication. Supportive communication minimizes these types of problems. Emotional Intelligence—personal and interpersonal skills that enable one to induce desired responses in others. Group-Building and Maintenance Roles—help the interpersonal functioning of the group and alter the way of working by strengthening, regulating, and perpetuating the group. Glossary Group Task Roles—identifiable behaviors that are directed toward accomplishing the group’s objective. Individual Roles—roles that are designed to satisfy an individual’s needs rather than to contribute to satisfying the needs of the group. Inference Making—refers to going beyond observations and what we know. Inferences have only a low probability of coming true. Intentional-Unintentional Communication—Intentional communication occurs when we communicate what we mean to. Unintentional communication occurs when we communicate something different from what we intend. Glossary Polarizing—the exaggeration that occurs when people attempt to make a point. Signal Reactions—learned responses to certain stimuli, such as emotional reactions to offensive swear words or racial slurs. Verbal-Nonverbal Communication—verbal communication is the use of words to get across a | Communication Processes Communication Processes Glossary Case Study Communication Case Study Language Behavior Case Study Self-Disclosure Interaction Roles The Systems Approach Glossary Appropriateness—includes several factors that help determine the timing and extent of self-disclosure. Bypassing—a misunderstanding that occurs when the sender . . . and the receiver . . . miss each other with their meaning. Content and Process—content of a group discussion includes comments about the topic of the discussion. Process is the manner in which the discussion is conducted. Glossary Defensive-Supportive Communication — defensive communication occurs when a psychological barrier is created, known as a defense mechanism. This barrier acts to reduce effective communication. Supportive communication minimizes these types of problems. Emotional Intelligence—personal and interpersonal skills that enable one to induce desired responses in others. Group-Building and Maintenance Roles—help the .

• Kỹ năng làm việc nhóm
• Group interaction
• Small group interaction
• Small group presentations
• Small groups
• Communication processes
• Language behavior
• Group circumstances
• Group structure
• Observing group process
• Observation instruments
• Systems approach
• The tubbs model
• Relevant background factors
• Social influence processes
• Decision making processes
• Conflict management
• Desirability of conflict
• Improved information flow
• Organizational change
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