tailieunhanh - Lecture Management information systems (9/e): Chapter 12 - James A. O'Brien, George M. Marakas, Ramesh Behl

Chapter 12 developing business/IT solutions. After reading and studying this chapter, you should be able to: Use the systems development process outlined in this chapter and the model of IS components from Chapter 1 as problem-solving frameworks to help you propose information systems solutions to simple business problems; describe and give example to illustrate how you might use each of the steps of the information systems development cycle to develop and implement a business information system. | Developing Business/IT Solutions Chapter 12 Use the systems development process outlined in this chapter and the model of IS components from Chapter 1 as problem-solving frameworks to help you propose information systems solutions to simple business problems. Describe and give example to illustrate how you might use each of the steps of the information systems development cycle to develop and implement a business information system. Learning Objectives Learning Objectives Explain how prototyping improves the process of systems development for end users and IS specialists. Identify the activities involved in the implementation of new information systems. Describe several evaluation factors that should be considered in evaluating the acquisition of hardware, software, and IS services. Learning Objectives Identify several change management solutions for end user resistance to the implementation of new information systems. Why Study IS Development? When the systems approach to problem . | Developing Business/IT Solutions Chapter 12 Use the systems development process outlined in this chapter and the model of IS components from Chapter 1 as problem-solving frameworks to help you propose information systems solutions to simple business problems. Describe and give example to illustrate how you might use each of the steps of the information systems development cycle to develop and implement a business information system. Learning Objectives Learning Objectives Explain how prototyping improves the process of systems development for end users and IS specialists. Identify the activities involved in the implementation of new information systems. Describe several evaluation factors that should be considered in evaluating the acquisition of hardware, software, and IS services. Learning Objectives Identify several change management solutions for end user resistance to the implementation of new information systems. Why Study IS Development? When the systems approach to problem solving is applied to the development of information systems solutions to business problems, e-business systems and applications can be developed that meet the business needs of a company and its employees and stakeholders. Case #1: Development Challenges Good Web-based Self-service: Customer satisfaction soars Call center costs plummet Case #1: Development Challenges Bad Web-Based Self-Service: Frustrated customers click to a competitor’s site Frustrated customers dial up your call center Case #1: Development Challenges Why do more than a third of all Web self-service customers get frustrated and end up calling a help center? Use the experiences of Blue Cross-Blue Shield and AT&T Wireless to help you answer. What are some solutions to the problems users may have with Web self-service? Use the experiences of the companies in this case to propose several solutions. Case #1: Development Challenges Visit the websites of Blue Cross-Blue Shield and AT&T Wireless. Investigate the details of .

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