tailieunhanh - Ebook Pearson new international edition (2/E): Part 1

Part 1 book “Pearson new international edition “ has contents: Introduction to the lodging industry, the structure of the lodging industry, guest service in the lodging industry, managing lodging operations, staffing the lodging operation, the front office department, the sales and marketing department. | Foundations of Lodging Management Hayes et al. 2e ISBN 978-1-29202-678-7 9 781292 026787 Foundations of Lodging Management David K. Hayes Jack D. Ninemeier Allisha A. Miller Second Edition Pearson New International Edition Foundations of Lodging Management David K. Hayes Jack D. Ninemeier Allisha A. Miller Second Edition Pearson Education Limited Edinburgh Gate Harlow Essex CM20 2JE England and Associated Companies throughout the world Visit us on the World Wide Web at: © Pearson Education Limited 2014 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without either the prior written permission of the publisher or a licence permitting restricted copying in the United Kingdom issued by the Copyright Licensing Agency Ltd, Saffron House, 6–10 Kirby Street, London EC1N 8TS. All trademarks used herein are the property of their respective owners. The use of any trademark in this text does not vest in the author or publisher any trademark ownership rights in such trademarks, nor does the use of such trademarks imply any affiliation with or endorsement of this book by such owners. ISBN 10: 1-292-02678-2 ISBN 10: 1-269-37450-8 ISBN 13: 978-1-292-02678-7 ISBN 13: 978-1-269-37450-7 British Library Cataloguing-in-Publication Data A catalogue record for this book is available from the British Library Printed in the United States of America P E A R S O N C U S T O M L I B R A R Y Table of Contents Glossary David K. Hayes/Jack D. Ninemeier/Allisha A. Miller 1 1. Introduction to the Lodging Industry David K. Hayes/Jack D. Ninemeier/Allisha A. Miller 13 2. The Structure of the Lodging Industry David K. Hayes/Jack D. Ninemeier/Allisha A. Miller 33 3. Guest Service in the Lodging .

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• Pearson new international edition
• The lodging industry
• The lodging industry
• Guest service in the lodging industry
• Managing lodging operations
• The front office department
• Exploring data patterns
• Forecasting techniques
• Moving averages
• Smoothing methods
• Simple linear regression
• Multiple regression analysis
• Regression with time series data
• Judgmental forecasting
• The housekeeping department
• The maintenance department
• Meeting management
• Beverage operations
• Hotel accounting
• Principles of hotel front office operations
• Hotel front office operations
• The hospitality industry
• Organization of a hotel
• Basic reservation activities
• The reception department
• Front office accounting
• Credit control
• Sundry guest services
• Yield management