tailieunhanh - Ebook Accounting information systems (13/E): Part 2

(BQ) Part 2 book “Accounting information systems” has contents: The production cycle, the human resources management and payroll cycle, general ledger and reporting system, introduction to systems development and systems analysis, systems design, implementation, and operation, and other contents. | Accounting Information Systems Applications Pa r t III Chapter 12 The Revenue Cycle: Sales to Cash Collections Chapter 13 The Expenditure ­Cycle: ­Purchasing to Cash Disbursements Chapter 14 The Production Cycle Chapter 15 The Human Resources ­Management and Payroll Cycle Chapter 16 General Ledger and Reporting System 337 Chapter 12 The Revenue Cycle: Sales to Cash Collections Learning Objectives After studying this chapter, you should be able to: 1. Describe the basic business activities and related information processing operations performed in the revenue cycle. 2. Discuss the key decisions that need to be made in the revenue cycle, and identify the information needed to make those decisions. 3. Identify major threats in the revenue cycle, and evaluate the adequacy of various control procedures for dealing with those threats. In tegrat i ve Case Alpha Omega Electronics Alpha Omega Electronics (AOE) manufactures a variety of inexpensive consumer electronic products, including calculators, digital clocks, radios, pagers, toys, games, and small kitchen appliances. Like most manufacturers, AOE does not sell its products directly to individual consumers, but only to retailers. Figure 12-1 shows a partial organization chart for AOE. Linda Spurgeon, president of AOE, called an executive meeting to discuss two pressing issues. First, AOE has been steadily losing market share for the past three years. Second, cash flow problems have necessitated increased short-term borrowing. At the executive meeting, Trevor Whitman, vice president of marketing, explained that one reason for AOE’s declining market share is that competitors are apparently providing better customer service. When Linda asked for specifics, however, Trevor admitted that his opinion was based on recent conversations with two major customers. He also admitted that he could not readily identify AOE’s 10 most profitable customers. Linda then asked .