tailieunhanh - Ebook Vietnam tourism occupational standards – Tourist boat service: Part 2

"Tourist boat service" - Part 2 in include units title: Conduct a staff performance review; provide on-the-job coaching, deliver a group training session; quality assure work in your team; plan, allocate and monitor work of a team; prepare and analyse financial statements and reports; implement occupational health and safety practices; manage quality service and customer satisfaction;. | VIETNAM TOURISM OCCUPATIONAL STANDARDS TOURIST BOAT SERVICE HRS3. UNIT TITLE CONDUCT A STAFF PERFORMANCE REVIEW UNIT DESCRIPTOR This unit covers the competencies required to monitor staff performance within the framework of established performance management systems. It requires the ability to monitor the day-to-day effectiveness of staff and to conduct structured performance reviews and formal counselling sessions. r ELEMENTS AND PERFORMANCE CRITERIA 1 E1. Monitor staff performance P1. Consult with and inform staff about expected standards of performance using appropriate communication mechanisms P2. Monitor on-going performance by maintaining close contact with the workplace and staff members E2. Provide guidance support recognition P3. Regularly provide confirming and corrective feedback to staff P4. Provide staff with guidance and support P5. Provide recognition and reward for achievements and outstanding performance E3. Identify needs and provide solutions P6. Identify the need for further coaching or training and organise according to organisational policies P7. Recognise and resolve performance problems P8. Identify and investigate performance problems P9. Use feedback and coaching to address performance problems P10. Discuss and agree upon possible solutions with the staff E4. Conduct performance reviews P11. Follow-up outcomes of informal counselling through review in the workplace P12. Organise and conduct a formal counselling session when needed according to required procedures P13. Conduct individual performance evaluations openly and fairly P14. Complete and file performance management records P15. Agree on courses of action with staff and follow up in the workplace r KNOWLEDGE REQUIREMENTS I K1. Describe the role and importance of monitoring staff performance and providing feedback and coaching K2. Describe the performance review practices including Reasons for performance review The format for and inclusions of performance review documents K3. .