tailieunhanh - Lectures Marketing management: Chapter 5 - ThS. Nguyễn Tiến Dũng

Lectures "Marketing management - Chapter 5: Creating long term loyalty relationships" provides students with the knowledge: What are customer value, satisfaction, and loyalty, and how can companies deliver them; what is the lifetime value of customers, and how can marketers maximize it;. Invite you to refer to the disclosures. | CHAPTER 5 CREATING LONG-TERM LOYALTY RELATIONSHIPS Nguyen Tien Dung MBA Email Chapter Questions 1. What are customer value satisfaction and loyalty and how can companies deliver them 2. What is the lifetime value of customers and how can marketers maximize it 3. How can companies attract and retain the right customers and cultivate strong customer relationships 4. What are the pros and cons of database marketing Nguyễn Tiến Dũng Marketing Management 2 Building Customer Value Satisfaction and Loyalty a Traditional Organization Chart b Modern Customer-Oriented Organization Chart Nguyễn Tiến Dũng Marketing Management

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