tailieunhanh - Lecture Concepts in Enterprise Resource Planning (2nd Edition) - Chapter 7: Process modeling, process improvement, and ERP implementation

This chapter include objectives: Use basic flowcharting techniques to map a business process, develop an Event Processing Chain (EPC) diagram of a basic business process, evaluate the value added by each step in a business process, develop process improvement suggestions,. Inviting you to refer. | Concepts in Enterprise Resource Planning 2nd Edition Chapter 7 Process Modeling, Process Improvement, and ERP Implementation Chapter Objectives Use basic flowcharting techniques to map a business process Develop an Event Processing Chain (EPC) diagram of a basic business process Evaluate the value added by each step in a business process Develop process improvement suggestions Discuss the key issues in managing an ERP implementation project Describe some of the key tools used in managing an ERP implementation project Process Modeling Business processes are complex, and require people with various skills and abilities to work in a cooperative fashion Processes will not be efficient and effective unless: They are clearly defined Individuals are adequately trained in their roles Individuals understand how their roles fit in the overall process Process Modeling tools like flowcharting or process mapping provide a way to describe business processes so that everyone involved in the process can understand the process Deleted “not” (2nd bullet, 2nd subsection) Deleted “do not” (2nd bullet, 3rd subsection, first line) Flowcharting process models Flowcharts are the simplest process models Originated with computer programmers and mathematicians A flowchart is a clear, graphical representation of a process from beginning to end Flowcharts have been applied to business processes since the 1960s Process mapping is flowcharting applied specifically to an existing business process A range of symbols can be used, but only 5 graphical elements are needed to map a process Figure Basic flowcharting symbols Fitter Snacker Expense Report Process Defining the process boundaries is important to make the process mapping task manageable and to make sure the efforts are properly focused For the Fitter Snacker expense report process under consideration, the process begins after all expenses are incurred and ends when the employee receives a refund The process does not . | Concepts in Enterprise Resource Planning 2nd Edition Chapter 7 Process Modeling, Process Improvement, and ERP Implementation Chapter Objectives Use basic flowcharting techniques to map a business process Develop an Event Processing Chain (EPC) diagram of a basic business process Evaluate the value added by each step in a business process Develop process improvement suggestions Discuss the key issues in managing an ERP implementation project Describe some of the key tools used in managing an ERP implementation project Process Modeling Business processes are complex, and require people with various skills and abilities to work in a cooperative fashion Processes will not be efficient and effective unless: They are clearly defined Individuals are adequately trained in their roles Individuals understand how their roles fit in the overall process Process Modeling tools like flowcharting or process mapping provide a way to describe business processes so that everyone involved in the .