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Oracle CRM On Demand Administration Essentials

Oracle CRM On Demand Administration Essentials A one-stop implementation reference guide to Oracle CRM On Demand, the world's best-selling brand of CRM technology Padmanabha Rao Venkatesan Sundaram professional expertise distilled Paddy was an educator and an information technologist in the non-profit sector before joining CRMIT in 2007. In CRMIT, he brings his familiarity with research, development policy, and education to the technology table. He is a graduate of the National Institute of Technology at Hamirpur and lays equal store by atoms and bits with his training in engineering and economics. His academic interests include massive multiplayer mobile games and transportation problems. . | Oracle CRM On Demand Administration Essentials A one-stop implementation reference guide to Oracle CRM On Demand the world s best-selling brand of CRM technology Padmanabha Rao Venkatesan Sundaram rPACKTI enterprise88 I Ị lwl I I professional expertise distilled PUBLISHING Oracle CRM On Demand Administration Essentials A one-stop implementation reference guide to Oracle CRM On Demand the world s best-selling brand of CRM technology Padmanabha Rao Venkatesan Sundaram rDAri Tl enterprisers I Ị l I professional expertise distilled PUBLISHING BIRMINGHAM - MUMBAI www.it-ebooks.info Oracle CRM On Demand Administration Essentials Copyright 2012 Packt Publishing All rights reserved. No part of this book may be reproduced stored in a retrieval system or transmitted in any form or by any means without the prior written permission of the publisher except in the case of brief quotations embedded in critical articles or reviews. Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However the information contained in this book is sold without warranty either express or implied. Neither the authors nor Packt Publishing and its dealers and distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book. Packt Publishing has endeavored to provide trademark information about all of the companies and products mentioned in this book by the appropriate use of capitals. However Packt Publishing cannot guarantee the accuracy of this information. First published December 2012 Production Reference 1121212 Published by Packt Publishing Ltd. Livery Place 35 Livery Street Birmingham B3 2PB UK. ISBN 978-1-84968-500-9 www.packtpub.com Cover Image by Neha Rajappan neha.rajappan1@gmail.com .