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A Cultural Competence Guide for Primary Health Care Professionals in Nova Scotia

This report explores the wealth of evidence that mental health influences a very wide range of outcomes for individuals and communities. These include healthier lifestyles; better physical health; improved recovery from illness; fewer limitations in daily living; higher educational attainment; greater productivity, employment and earnings; better relationships with adults and with children; more social cohesion and engagement and improved quality of life. These outcomes are not just or necessarily a consequence of the absence of mental illness, but are associated with the presence of positive mental health, sometimes referred to as ‘wellbeing’. Improving mental health is a worthwhile goal in. | A Cultural Competence Guide for Primary Health Care Professionals in Nova Scotia Adding wings to caterpillars does not create butterflies--it creates awkward and dysfunctional caterpillars. Butterflies are created through transformation. Stephanie Marshal 2005 A Cultural Competence Guide for Primary Health Care Professionals in Nova Scotia Table of Contents Preface Section I General Information Cultural Competence Key Concepts 8 Elements of Cultural Competence Diverse Communities in Nova Scotia Section II Tools for Primary Health Care Providers Providing Health Care in a Multicultural Society Patient and Client Encounter Questions LIAASE A General Cultural Competence Tool Health Professional Self-Assessment Tool Section III Tools for Management and Administrative Staff in Primary Health Care Settings An Organizational Change Strategy Organizational Assessment Tool LIAASE A General Cultural Competence Tool Health Professional Self-Assessment Tool Section IV Tools for Front-Line Staff in Primary Health Care Settings Addressing Conflict LIAASE A General Cultural Competence Tool Health Professional Self-Assessment Tool Section V Additional Resources Community and Organizational Contact Information Online Resources Definition of Terms Appendix A - Diverse Communities of Nova Scotia - Graphs Appendix B - Diversity and Social Inclusion in Primary Health Care Initiative Appendix C - Bridging the Gap Bringing Together Culture and Health Care Appendix D - Culture Competence and the Primary Care Provider by Ardys McNaughton Dunn References PROMOTING CULTURAL COMPETENCE IN PRMARY HEALTH CARE Acknowledgements The information in this guide was collated from a variety of sources. Information about Nova Scotia s diverse communities and the barriers diverse communities face in accessing primary health care services was gathered through a series of consultative workshops held by the Department of Health and each District Health Authority in Nova Scotia. These workshops were .