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ESSENTIALS of Business Process Outsourcing 2005 phần 3

Với những lợi thế tiềm năng, nó không phải là khó khăn cho các tổ chức để biện minh cho một quyết định ít nhất là điều tra BPO cơ hội. Đồng thời, tìm hiểu các BPO có tiềm năng hậu quả ngắn hạn tổ chức phải được xem xét và addressed. | ESSENTIALS of Business Process Outsourcing A Process That Aligns Decision Making Goals and Needs With these potential advantages it is not difficult for organizations to justify a decision to at least investigate BPO opportunities. At the same time inquiring into BPO has potential short-term organizational consequences that must be considered and addressed. The most effective way to analyze and select a BPO opportunity is through a six-step process that is deliberate systematic and minimizes risk. This process has been designed to integrate and align the decision-making process with longterm organizational strategic objectives and near-term organizational needs. If handled systematically the BPO analysis and selection process can be an effective way for an organization to examine itself.Whether a decision to undertake a BPO initiative is made or not this process will shine a light on organizational processes and activities.This illumination will at a minimum help the organization identify and change underperforming processes and activities. A discussion of the BPO analysis and selection process follows shortly. However it is important to first introduce a recommended team structure for exploring initiating and managing an outsourcing project. BpO Project Team Structure The value of using teams in the workplace has been elaborated at length by a number of scholars consultants and executive-authors. It needs no embellishment except to reiterate the sociotechnical nature of most outsourcing projects.That basic characteristic of outsourcing highlights the need for interdisciplinary skills to manage an outsourcing project effectively. Since such skills are rarely present in one individual effective management of outsourcing projects will almost always require a team structure. 36 Identifying and Selecting the BPO Opportunity This structure begins with an executive-level BPO Steering Team which is responsible for initiating the outsourcing project communicating its links