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Lecture Principles of Management: Chapter 9 - Charles W.L.Hill, Steven L. McShane

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Chapter 9 - Control systems. In this chapter, the learning objectives are: Discuss the attributes of a typical organizational control system; describe the different kinds of controls that are used in organizations; explain how different controls should be matched to the strategy and structure of an organization; outline the features of the balance score card approach to control metrics, and explain why it is useful; discuss informal or backchannel control methods. | Lecture Principles of Management Chapter 9 - Charles W.L.Hill Steven L. McShane

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