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Lecture Operations and supply chain management: The Core (3/e) – Chapter 7: Service processes

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After reading the material in this chapter, you should be able to: Describe the characteristics of service processes and how they differ from manufacturing processes, classify service processes, explain service blueprinting, understand waiting line (queuing) analysis,. | Lecture Operations and supply chain management: The Core (3/e) – Chapter 7: Service processes

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