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Lecture Supervision in the Hospitality Industry, (7/E): Chapter 4 - Walker, Miller

Chapter 4 - Creating a positive work environment. This chapter presents the following content: Employee expectations and needs; motivation; theories of motivation; applying theory to reality: limiting factors; building a positive work climate; focus: the individual; focus: the job; focus: the supervisor. | CHAPTER 4 Communicating Effectively Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview Good Communications & Their Importance Why Communication Is So Important Obstacles to Good Communication Listening Directing people at work Business Writing Meetings CHAPTER 4 Communicating Effectively Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Good Communications & Their Importance Communications is a term that sums up the sending & receiving of messages. The way employees communicate can make or break a company. CHAPTER 4 Communicating Effectively Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Types of Communications Interpersonal communication – The sending and receiving of messages between people. Organizational communication – Messages move up and down the organizational levels. Two-way or open communication – Messages move freely back and forth from one person to another, or up and down the ladder as well CHAPTER 4 Communicating . | CHAPTER 4 Communicating Effectively Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview Good Communications & Their Importance Why Communication Is So Important Obstacles to Good Communication Listening Directing people at work Business Writing Meetings CHAPTER 4 Communicating Effectively Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Good Communications & Their Importance Communications is a term that sums up the sending & receiving of messages. The way employees communicate can make or break a company. CHAPTER 4 Communicating Effectively Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Types of Communications Interpersonal communication – The sending and receiving of messages between people. Organizational communication – Messages move up and down the organizational levels. Two-way or open communication – Messages move freely back and forth from one person to another, or up and down the ladder as well CHAPTER 4 Communicating Effectively Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Types of Communications Interviewing communication – A conversation with a purpose. Small group communication – Three or more communicate to influence one another. Mass communication – Messages sent to many via newspapers, magazines, books, radio, television, etc. CHAPTER 4 Communicating Effectively Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Figure 4.1 Sic elements of a successful communication. CHAPTER 4 Communicating Effectively Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Why Communication is so Important Most supervisors probably think of themselves as senders rather than receivers, and most of the time they are. Many do not realize the importance of receiving as well. Poor communication = problems. Good leaders talk to their people informally to build working relationships, a positive climate, & a sense of belonging. CHAPTER 4 Communicating Effectively Copyright © 2012 by